Frequently Asked Questions

Frequently Asked Questions

1. What is The VIP Emporium?

The VIP Emporium is an online store offering unique, high-quality print-on-demand items such as mugs, t-shirts, hoodies, sweatshirts, and message card jewelry. Each product is made to order just for you!

2. Where are your products made and shipped from?

We partner with trusted print-on-demand suppliers with production facilities in the USA and worldwide. Your order will be fulfilled at the location closest to you to ensure the fastest delivery possible.

3. How long will it take to receive my order?

  • Processing time: 2–5 business days

  • Shipping time:

    • USA: 5–10 business days

    • Canada: 7–12 business days

    • UK/EU: 7–15 business days

    • International: 10–25 business days
      You'll receive a tracking number as soon as your order ships.

4. Can I cancel or change my order?

You may request a cancellation or change within 1 hour of placing your order. After that, your item may already be in production and we can’t guarantee changes.

5. What if my item arrives damaged or incorrect?

We’re so sorry! Please contact us at info@the-vip-emporium.com within 7 days of receiving your item. Include your order number and a photo of the issue, and we’ll make it right with a replacement or refund.

6. Do you accept returns or exchanges?

Since our products are made to order, we do not accept returns or exchanges for sizing issues or buyer’s remorse. However, we’ll gladly replace defective or incorrect items—just reach out within 7 days.

7. How do I know what size to order?

We include a size chart on all applicable product pages. Please refer to it before purchasing to ensure the perfect fit!

8. Do you ship internationally?

Yes, we ship worldwide! International shipping times and customs fees vary depending on your location.

9. Will I receive a tracking number?

Yes! Once your order ships, you’ll receive a confirmation email with tracking details so you can follow its journey.

10. I haven’t received my order yet—what should I do?

First, check your tracking number for updates. If it's marked as delivered but you haven't received it, check with neighbors or your local post office. If there's still an issue, contact us at info@the-vip-emporium.com and we'll assist you.