Shipping policy

Shipping Policy

Effective Date: 01/01/2024

At The VIP Emporium, we work with reliable Print on Demand partners to bring your custom products to life and deliver them to your doorstep. Below you’ll find important details about our shipping process.

1. Order Processing Time

All products are made to order. Please allow 2–5 business days for processing and production before your order is shipped.

You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Times

Shipping times vary depending on your location and the product type. Typical estimated delivery times after fulfillment:

  • USA: 5–10 business days
  • Canada: 7–12 business days
  • UK & Europe: 7–15 business days
  • Australia & New Zealand: 10–20 business days
  • International: 10–25 business days

Please note: These are estimated delivery times and may be affected by external factors such as postal delays or customs clearance.

3. Shipping Rates

Shipping costs are calculated at checkout based on your location and the items in your cart. In some cases, we may offer free shipping promotions which will be clearly advertised.

4. Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on the fulfillment location. You will receive separate tracking numbers for each shipment if applicable.

5. Tracking Your Order

Once your order ships, you will receive an email with your tracking number(s). You can use these to monitor your shipment’s progress.

If you have not received tracking info within 7 business days of placing your order, please contact us at info@the-vip-emporium.com.

6. Delivery Issues

We are not responsible for:

  • Incorrect shipping addresses entered during checkout
  • Delays caused by shipping carriers
  • Lost or stolen packages marked as “Delivered”

Please contact your local carrier with your tracking number for assistance.

7. International Shipping

We offer international shipping to many countries. Please note that customers are responsible for any customs duties, taxes, or import fees that may apply upon delivery.

8. Questions?

If you have any questions or concerns about your shipment, reach out to us at:

The VIP Emporium
Email: info@the-vip-emporium.com
Website: https://the-vip-emporium.com