Returns and Exchanges
We offer a 100% Money Back Guarantee and gladly accept returns and exchanges
Just contact us within: 14 days of delivery
Ship items back to us within: 30 days of delivery
We don't accept cancellations
But please contact us if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs to 5 Sandford Down, Bracknell, Berkshire RG12 9YS. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Damaged or faulty items
We will happily replace any items which arrive damaged or are faulty in any way. Please email us with a photograph of the damaged item and we will arrange replacement.